Privacy Policy

This Privacy Policy describes how Punch Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, and protects your personal information when you visit our website at punchs-pizz.top, place orders, or otherwise interact with our food services. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly, transparently, and in full compliance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant federal and state regulations.

Please read this Privacy Policy carefully before using our website or submitting any personal information. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this document. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

For any questions, concerns, or requests related to this Privacy Policy, you may contact us at any time using the contact information provided at the end of this document.

1. About Us

Punch Pizza is a food service business operating within the United States. We provide customers with high-quality pizza and related food products through our online ordering platform and physical service locations. Our website, located at punchs-pizz.top, serves as a digital portal for customers to browse our menu, place orders, and engage with our brand.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we collect are described below:

2.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, participate in promotions, or contact us directly, we may collect personally identifiable information, including but not limited to:

• Full name
• Email address
• Phone number
• Billing address and delivery address
• Payment card details (processed securely via third-party payment processors; we do not store full card numbers)
• Username and password (encrypted)
• Date of birth (where required for age verification)
• Order history and preferences
• Customer feedback, reviews, and survey responses

2.2 Usage Data and Online Activity

When you visit our website, we automatically collect certain information about your interaction with our platform, including:

• Pages visited, links clicked, and navigation paths
• Time and date of your visit
• Duration of your visit and time spent on each page
• Search queries entered on our website
• Items viewed, added to cart, or ordered
• Referral source (e.g., the URL that directed you to our site)
• Abandonment data (e.g., items left in cart without completing a purchase)

2.3 Device and Technical Information

We collect technical information about the device and software you use to access our website, including:

• IP address
• Browser type and version
• Operating system and platform
• Device type (desktop, mobile, tablet)
• Screen resolution and display settings
• Language preferences
• Network and Internet service provider information
• Mobile device identifiers (where applicable)

2.4 Location Data

To facilitate delivery services and provide location-relevant content, we may collect:

• Precise geolocation data (with your explicit consent)
• Approximate location derived from your IP address
• Delivery addresses you provide during checkout

2.5 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior. For more detailed information, please refer to Section 8 (Cookie Usage) of this Privacy Policy.

2.6 Communications Data

When you communicate with us directly, whether by email, through our contact form, or via social media, we retain records of those communications, including:

• The content of messages and inquiries
• Your contact details as provided in those communications
• Our responses and any follow-up correspondence

2.7 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms (if you interact with our pages or log in via social media accounts)
• Third-party food delivery aggregators or partner platforms
• Analytics providers
• Advertising networks
• Payment processors and financial institutions

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, all of which are consistent with applicable law. Specifically, we use your information to:

3.1 Provide and Manage Our Services

• Process and fulfill your food orders, including delivery and pickup coordination
• Create, manage, and maintain your customer account
• Send order confirmations, receipts, and status updates
• Respond to your customer service inquiries and support requests
• Manage loyalty programs, promotions, and reward points
• Facilitate payment processing and refund management

3.2 Analytics and Website Improvement

• Analyze website traffic, usage patterns, and user behavior to improve our platform
• Monitor and diagnose technical issues and errors
• Conduct A/B testing and usability research
• Develop new features, products, and service offerings based on customer needs
• Measure the effectiveness of our website content and layout

3.3 Marketing and Communications

• Send you promotional emails, newsletters, and special offers (with your consent or where otherwise permitted by law)
• Deliver personalized advertisements on our website and third-party platforms
• Notify you about new menu items, seasonal specials, and upcoming events
• Retarget you with relevant content based on your past interactions with our website
• Conduct customer satisfaction surveys and feedback campaigns

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

3.4 Legal Compliance and Safety

• Comply with applicable federal, state, and local laws and regulations
• Respond to lawful requests from courts, law enforcement agencies, or government authorities
• Enforce our Terms of Service and other legal agreements
• Detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities
• Protect the rights, property, and safety of Punch Pizza, our customers, and the public

3.5 Business Operations

• Manage our internal business operations, record-keeping, and accounting
• Conduct due diligence in connection with potential business mergers, acquisitions, or partnerships
• Train staff and improve our customer service standards

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with carefully selected third parties in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist us in operating our business and delivering services to you. These providers are contractually obligated to use your information only as directed by us and may not use it for their own independent purposes. Categories of service providers include:

• Payment processors (e.g., Stripe, Square, or similar platforms) to securely handle financial transactions
• Delivery and logistics partners to fulfill your food orders
• Email marketing platforms (e.g., Mailchimp or similar services) to send communications on our behalf
• Cloud hosting and infrastructure providers to store and process data securely
• Analytics providers (e.g., Google Analytics) to help us understand website usage
• Customer support software providers to manage inquiries and tickets
• Fraud prevention and identity verification services

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that such disclosure is necessary to:

• Comply with a subpoena, court order, or other legal obligation
• Cooperate with a government investigation or regulatory proceeding
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of our company, employees, customers, or the general public

4.3 Business Transfers

In the event that Punch Pizza undergoes a merger, acquisition, restructuring, sale of assets, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a materially different privacy policy.

4.4 With Your Consent

We may share your information with additional third parties when you have given us your explicit consent to do so, such as when participating in co-branded promotions or third-party loyalty programs.

4.5 Aggregated and De-Identified Data

We may share aggregated or de-identified data that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other legitimate business purposes.

5. Data Security Measures

Punch Pizza takes the security of your personal information seriously. We have implemented a comprehensive set of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, loss, or destruction.

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) technology.
• Data Encryption at Rest: Sensitive data stored in our systems is encrypted using industry-standard encryption protocols.
• Firewalls and Intrusion Detection: We employ firewalls, intrusion detection systems, and network monitoring to protect against unauthorized access.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis, using role-based access controls and multi-factor authentication.
• Vulnerability Management: We conduct regular security assessments, penetration testing, and vulnerability scans to identify and address potential weaknesses.

5.2 Administrative Safeguards

• Regular employee training on data privacy and security best practices
• Data privacy policies and procedures governing internal data handling
• Vendor due diligence and data processing agreements with all third-party service providers
• Incident response planning and procedures for responding to data breaches

5.3 Payment Security

We do not store full payment card numbers on our servers. All payment transactions are processed through PCI DSS-compliant third-party payment processors. You should look for the padlock icon in your browser when entering payment information to confirm that you are using a secure connection.

6. Your Privacy Rights

Depending on your state of residence and applicable law, you may have various rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable United States law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a resident of California, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which it was collected, and the categories of third parties with whom it has been shared.
• Right to Delete: You have the right to request that we delete personal information we have collected about you, subject to certain legal exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: Where applicable, you have the right to limit our use and disclosure of sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge different prices, or provide a different level of quality because you exercised your privacy rights.

6.2 General Privacy Rights (All U.S. Users)

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to applicable legal requirements and retention obligations.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request to us by:

• Email: [email protected]
• Website: punchs-pizz.top (via our contact form)

We will acknowledge your request within 10 business days and respond substantively within 45 calendar days of receipt. If we require additional time (up to 90 days total), we will notify you in writing. We may need to verify your identity before processing your request to ensure the security of your information.

Authorized agents may submit requests on behalf of California consumers; however, we may require written proof of authorization and may still contact the consumer directly to verify the request.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, enforce our agreements, and conduct legitimate business operations. The specific retention periods we apply are as follows:

When personal information is no longer required for the purposes for which it was collected, we will securely delete or anonymize it in accordance with our data destruction procedures.

8. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver targeted advertising. Cookies are small text files that are placed on your device when you visit a website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website and cannot be disabled. They enable core functionality such as session management, security, and accessibility.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are most popular and whether users encounter error messages. We use this data to improve our website's performance.
• Functional Cookies: These cookies allow our website to remember your preferences (such as language settings and your saved cart contents) to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies track your browsing behavior across websites to deliver advertisements that are more relevant to your interests. They may be set by us or by third-party advertising networks we work with.

8.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse, accept, or delete cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders. You can also opt out of interest-based advertising through industry opt-out tools such as:

• The Digital Advertising Alliance (DAA): optout.aboutads.info
• The Network Advertising Initiative (NAI): optout.networkadvertising.org

For more detailed information about the specific cookies we use and how to manage your preferences, please refer to our full Cookie Policy, available on our website at punchs-pizz.top.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA), or from individuals under the age of 18 without appropriate parental or guardian consent.

If we discover or are informed that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our systems. If you are a parent or legal guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

By using our website and services, you represent and warrant that you are at least 18 years of age. If you are under 18, you must have the permission and supervision of a parent or legal guardian to use our services.

10. International Data Transfers

Punch Pizza is headquartered and operates within the United States. Our primary data processing activities take place within the United States. However, some of our third-party service providers may be located in or maintain servers in countries outside of the United States.

When we transfer personal information internationally, we take appropriate steps to ensure that your information receives an adequate level of protection in accordance with applicable law. These steps may include:

• Entering into data transfer agreements with our service providers that incorporate standard contractual clauses or equivalent protections
• Ensuring that third-party recipients of your data adhere to privacy standards that are equivalent to those described in this Privacy Policy
• Relying on your explicit consent to the transfer where required by law

By using our website and services, you acknowledge and consent to the potential transfer of your personal information to countries outside of your country of residence, which may have different data protection laws than those in your jurisdiction. We will always take reasonable steps to protect your personal information regardless of where it is processed.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Punch Pizza. This Privacy Policy does not apply to those third-party services. We have no responsibility for the privacy practices of external websites and encourage you to review the privacy policies of any third-party services you access through links on our website.

The inclusion of a link to a third-party website does not constitute an endorsement of that website or its privacy practices.

12. California "Shine the Light" Law

Under California Civil Code Section 1798.83 (the "Shine the Light" law), California residents have the right to request and receive, once per calendar year and free of charge, information about the categories of personal information we have disclosed to third parties for their direct marketing purposes during the preceding calendar year, as well as the names and addresses of those third parties.

If you are a California resident and would like to make such a request, please contact us at [email protected] with the subject line "Shine the Light Request." We will respond to your request within 30 days.

13. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that transmits a signal to websites indicating that the user does not want to be tracked. At this time, our website does not respond to DNT signals because there is no universally accepted standard for how websites should respond to such signals. However, you can manage your tracking preferences through the cookie settings and opt-out mechanisms described in Section 8 of this Privacy Policy.

We will continue to monitor developments in DNT standards and update our practices accordingly.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technology. When we make material changes to this Privacy Policy, we will:

• Post the updated Privacy Policy on this page with a new "Last Updated" date
• Send an email notification to registered customers (where required by law or where we deem appropriate)
• Display a prominent notice on our website for a reasonable period following the update

Your continued use of our website and services after the effective date of any modifications constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

15. Filing a Complaint with a Data Protection Authority

If you believe that our processing of your personal information violates applicable privacy laws and you are not satisfied with our response to your privacy inquiry, you have the right to file a complaint with the appropriate regulatory authority.

15.1 California Residents

California residents who believe their rights under the CCPA/CPRA have been violated may file a complaint with:

15.2 Federal Consumer Protection (All U.S. Residents)

If you believe that Punch Pizza has engaged in unfair or deceptive trade practices related to privacy under the FTC Act, you may file a complaint with the Federal Trade Commission (FTC):

15.3 State Attorneys General

Residents of any U.S. state may also file privacy-related complaints with their state's Attorney General office. Contact information for each state's Attorney General can be found through the National Association of Attorneys General at naag.org.

We encourage you to first contact us directly so that we have the opportunity to address your concerns before escalating to a regulatory authority. We are committed to resolving privacy complaints in a fair, timely, and transparent manner.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our data practices, please do not hesitate to contact our privacy team. We are committed to addressing your inquiries promptly and thoroughly.

When contacting us regarding a privacy request or concern, please include your full name, email address associated with your account, and a clear description of your request or concern to enable us to respond efficiently. We will respond to all privacy-related inquiries within 10 business days of receipt.

This Privacy Policy was last reviewed and updated on April 22, 2026. All rights reserved. Punch Pizza © 2026.