Frequently Asked Questions

We specialize in authentic Neapolitan wood-fired pizza crafted with premium Italian ingredients. Our dough is made with 00 flour and cold-fermented for 48–72 hours, our sauce uses San Marzano DOP tomatoes, and we top our pizzas with fresh buffalo mozzarella and hand-selected seasonal produce. Each pizza is fired at around 800°F for 90 seconds, creating the signature charred crust and pillowy center that Neapolitan pizza is famous for.

Yes! We are committed to accommodating different dietary needs:

• Gluten-Free: We offer a gluten-free cauliflower crust. Please note our kitchen is not a certified gluten-free facility, so cross-contamination is possible.
• Vegan: We offer dairy-free cheese and a variety of plant-based toppings. Just ask our staff when ordering.
• Vegetarian: Many of our pizzas are vegetarian or can be customized easily.

Quality ingredients are at the heart of everything we do. We source our key ingredients from trusted suppliers:

• San Marzano DOP tomatoes imported directly from Italy
• Fresh buffalo mozzarella and fior di latte from certified Italian dairies
• Local seasonal vegetables from Minnesota farms
• Artisan cured meats from specialty producers
• Extra virgin olive oil from Calabrian and Sicilian estates

Absolutely! Our chefs create rotating seasonal specials that celebrate the best local and imported produce available each season. Seasonal pizzas may feature ingredients like truffle, wild mushrooms, fresh figs, heirloom tomatoes, or roasted winter squash. Follow us on social media or check our menu page for the latest additions.

Ordering from Punch Pizza is easy and flexible. You can place your order through any of these methods:

• Online: Browse our menu and add items to your cart directly on our website.
• Phone: Call us at +1 612-223-7200 to order over the phone.
• In Person: Visit us at 3226 W Lake St, Minneapolis — walk-ins are always welcome.

Yes — customization is one of our specialties! You can build your own pizza by choosing your base sauce, cheese type, and toppings from our selection. We also allow modifications to existing menu pizzas, such as adding extra toppings, removing ingredients, or substituting the cheese. Additional toppings are charged at a small fee. Just let us know your preferences when ordering and our team will take care of the rest.

We accept a wide range of payment options for your convenience:

• All major credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• Apple Pay and Google Pay (contactless)
• Cash (in-store only)

All online transactions are secured with SSL encryption for your safety.

We currently deliver within a 5-mile radius of our Minneapolis location at 3226 W Lake St. This covers most neighborhoods including:

• Uptown, Lyn-Lake, and Whittier
• St. Louis Park and Edina (portions)
• Southwest Minneapolis neighborhoods

Not sure if we deliver to your address? Enter your zip code on our order page or give us a call and we'll let you know right away.

Our typical delivery time is 30–45 minutes from the time your order is confirmed. Delivery times may vary based on:

• Order volume during peak hours (Friday–Sunday evenings)
• Distance from our kitchen to your address
• Weather conditions

Yes, here are our delivery details:

• Delivery Fee: $3.99 flat fee for all delivery orders.
• Minimum Order: $15 minimum for delivery orders.
• Free Delivery: Orders over $50 qualify for free delivery.
• Pickup: No minimum order for in-store pickup and no delivery fee applies.

Yes! Punch Pizza offers full-service catering for events of all sizes — from intimate gatherings and office lunches to large corporate events and wedding receptions. Our catering packages include:

• Custom pizza selections tailored to your guests' preferences
• Salads, antipasti boards, and dessert options
• Setup and service staff available on request
• Custom menu planning with our events team

We recommend booking catering as early as possible to ensure availability, especially for weekends and holidays. As a general guideline:

• Small events (up to 20 guests): At least 48 hours in advance.
• Medium events (20–50 guests): At least 5–7 days in advance.
• Large events (50+ guests): At least 2–3 weeks in advance for full customization.

All catering bookings require a 25% non-refundable deposit to secure your date. Our cancellation terms are as follows:

• 72+ hours before event: Full refund of deposit minus a $25 processing fee.
• 24–72 hours before event: 50% of the total order amount is retained.
• Less than 24 hours: Full order amount is charged.

For questions about your booking, please contact us directly at +1 612-223-7200.

We're open seven days a week so you can satisfy your pizza craving any day!

• Monday – Thursday: 11:00 AM – 9:30 PM
• Friday – Saturday: 11:00 AM – 10:30 PM
• Sunday: 12:00 PM – 9:00 PM

Your satisfaction is our top priority. If you are not happy with your order for any reason, here's what to do:

• Contact us within 30 minutes of receiving your order.
• Call +1 612-223-7200 or email [email protected].
• Our team will assess the issue and offer a replacement, store credit, or refund as appropriate.

You can also read our full Refund Policy for detailed terms and conditions.